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⚠️ This documentation is for legacy custom API, not recommendedPlease see new version: Veo-3.1 Troubleshooting

API Limitations

Understanding API limitations helps better plan your application

API Limits

Image Format Requirements

  • Supported Formats
  • Image Specifications
  • JPEG (.jpg, .jpeg)
  • PNG (.png)
  • WebP (.webp)
  • File size: Max 10MB per image
  • Recommended resolution: 1024x1024 or higher
  • Color mode: RGB
  • URL requirement: Must be publicly accessible HTTPS link

HTTP Error Codes

4xx Client Errors

5xx Server Errors

API Error Codes

Common Error Code List

Error Response Format

Troubleshooting Guide

Task Stuck in processing Status

1 Check Task Duration Confirm if exceeds normal processing time (see model documentation) 2 Verify Task ID Ensure using correct task ID for query 3 Check API Status Visit status page or contact support to confirm service status 4 Retry Submission If exceeds 30 minutes, task may have timed out, please resubmit

Poor Generation Quality

  • Optimize Prompt
  • Use Reference Images
  • Enable Enhancement
  • Choose Appropriate Model

Network Error Handling

Common Questions FAQ

Technical Support

Encountering Issues?

If you encounter issues not covered in the documentation, please contact us via: When contacting, please provide:
  • Task ID
  • Error message
  • Request parameters (hide sensitive information)
  • Problem description

Status Monitoring

Recommend implementing the following monitoring measures to promptly detect and handle issues: